Managed IT Services for Growing Businesses
You shouldn't be doing your own IT. We handle monitoring, security, support, and strategy so your team can focus on the actual work. Since 2012.
Choose Your Tier
Per-user monthly pricing. All devices covered per user. No long-term contracts. Month-to-month after a 90-day onboarding period.
Essentials
Small teams (1-10 people) who need reliable IT without a full-time hire.
- 24/7 system monitoring and alerting
- Patch management (OS and critical software updates)
- Antivirus and endpoint protection (all devices)
- Basic help desk support (business hours, email and chat)
- Monthly system health reports
- User onboarding and offboarding
- Password resets and account management
- Up to 2 devices per user (computer + phone or tablet)
- Vendor coordination (we talk to your ISP, software vendors, etc.)
Not included: Backup management, advanced security, after-hours support, on-site visits
Minimum: 3 users
Get StartedProfessional
Growing businesses (10-50 people) that need proactive IT management, security, and backup.
- Cloud backup management and daily verification
- Advanced endpoint security (EDR — endpoint detection and response)
- Device management across all platforms (Windows, Mac, iOS, Android)
- Priority help desk support (business hours, phone/email/chat, 1-hour response)
- Quarterly security reviews
- Microsoft 365 or Google Workspace administration
- Network monitoring and management
- UniFi network equipment management
- VPN setup and management
- Up to 4 devices per user
- Basic compliance documentation (for PCI, HIPAA prep)
- Monthly strategy call with your account manager
Not included: 24/7 live support, on-site visits, full compliance management
Minimum: 5 users
Get StartedPremium
Established businesses (20-100+ people) and multi-location companies that need full-coverage IT with compliance and strategic guidance.
- 24/7 help desk support (after-hours emergency line)
- On-site support visits (Nashville metro included; other locations as-needed)
- Full backup and disaster recovery management with tested restore procedures
- Advanced threat detection and incident response
- Security awareness training for all employees
- Full compliance management (PCI, HIPAA, SOC 2 prep)
- Quarterly business technology reviews (roadmap your IT for the next 12 months)
- Unlimited devices per user
- Dedicated account manager
- Priority project pricing (15% off any buildout or infrastructure project)
- AI readiness consultation (annual review of where AI fits in your workflows)
Minimum: 10 users
Get StartedPay annually and save 10% • Onboarding: $500-$2,000 one-time depending on environment complexity
Add-Ons (Available with Any Tier)
| Add-On | Price |
|---|---|
| Additional devices beyond tier limit | $15/device/month |
| After-hours support (Essentials only) | $49/user/month |
| On-site visit (non-Premium) | $175/visit + travel |
| Security awareness training (non-Premium) | $5/user/month |
| VoIP management | $10/user/month |
| Camera system monitoring | $25/month per location |
14 Years of IT That Just Works.
From office design and full buildout to ongoing remote management, Gladiator IT handles your infrastructure so you can focus on your business.
We’ve been doing managed IT in the Phoenix metro since 2012. We’ve built out veterinary clinics, law firms, dermatology practices, investment offices, and brand management firms. We know what a production network looks like, and we know what happens when one fails.
Talk to Us About Your IT
IT That Goes All the Way
Most managed IT providers hand you a monitoring dashboard and a help desk number. We go further.
We design your network, build it out (cabling, access points, security cameras, VoIP, automation, every device), and then manage it remotely going forward. When something needs hands-on attention, we come to you.
One firm. Start to finish. For as long as you need.
Choose the Level That Fits
Essentials
For: 1–10 users Best for: Small offices, professional services, startups that need solid IT management without complexity
What’s included:
- 24/7 remote monitoring and alerting
- Patch management (OS and applications)
- Help desk support (business hours)
- Basic endpoint security
- Monthly health reports
Starting at: Contact us for pricing based on user count
Professional
For: 10–50 users Best for: Growing businesses with an office, multiple users, and network infrastructure to manage
Everything in Essentials, plus:
- On-site support (scheduled and emergency)
- UniFi network management (access points, switches, firewall)
- Device lifecycle management (procurement, setup, retirement)
- Vendor management (coordinate with your ISP, phone, software vendors)
- Extended help desk hours
Starting at: Contact us for pricing based on user count and location
Enterprise
For: 50+ users / multi-location Best for: Organizations with multiple offices, higher security requirements, or compliance obligations
Everything in Professional, plus:
- Dedicated account manager
- Priority response SLA
- Quarterly business reviews and IT roadmap planning
- Compliance integration with Unique Compliance Services
- Multi-location network management
- Custom security and monitoring configurations
Pricing: Custom, based on scope, locations, and service requirements
Custom Buildout
For: New offices, expansions, or networks that need a complete redesign
What we do:
- Site survey and network design
- Structured cabling and low voltage installation
- UniFi network deployment (wireless, switching, firewall)
- Physical security: cameras, access control, alarm integration
- VoIP phone systems
- Office automation and AV
- Device procurement, configuration, and deployment
After the buildout, we roll you into the right managed tier so someone is always responsible for what we built.
Pricing: Project-based, scoped after site survey
We Use UniFi. Here’s Why.
We standardize on Ubiquiti’s UniFi platform for all networking: wireless, switching, firewall, cameras, and access control. We’ve used it across dozens of deployments and it holds up.
It gives us full visibility into your network from one dashboard. It scales from a small office to multiple locations without a rip-and-replace. And the pricing isn’t enterprise-level, which matters when you’re a 20-person firm.
We support both Apple and Windows environments. We don’t pick sides. Most of our clients run a mix.
How We Operate
We communicate however you want. Some clients use Teams. Some use Slack. A few just text us. We match your preference, not the other way around.
We show up. We’re in the Phoenix metro. When something needs hands-on attention, we’re there. Not a subcontractor you’ve never met.
We tell you what things cost before you commit. No surprise invoices. No “it took longer than expected” tacked on after the fact.
We don’t churn clients. Several of our IT clients have been with us since 2014. That doesn’t come from contracts. It comes from showing up and doing good work year after year.
Who We Work With
- Veterinary clinics
- Dermatology and medical practices
- Law firms
- Investment and financial services firms
- Brand and reputation management companies
- Professional services firms
We know the software these industries run on, the compliance requirements they deal with, and the workflows that make or break their day. We’re not starting from scratch.
When IT and Compliance Overlap
If your business handles payment card data, patient records, or sensitive client information, your IT infrastructure needs to meet specific standards. We work directly with our sister company, Unique Compliance Services, to make sure your network design and managed IT approach supports your compliance obligations, including PCI DSS, HIPAA-adjacent security practices, and IT security frameworks.
Most of our IT clients also work with Unique Compliance. It’s a natural combination.
Learn about Compliance Services →
Talk to Us About Your IT
Already have IT but need AI strategy? See AI Advisory
50+ Users or Multi-Location?
We build custom packages. The tiers above are a starting point, not a ceiling. We'll scope your environment, understand your compliance requirements, and put together something that fits.
Contact Us for Custom PricingReady for IT That Actually Works?
Book a discovery call and we'll talk through your current setup, what's working, and what needs to change.